You can contact us via phone 01706 881 422, our phone lines are open Monday - Friday 9-4pm

Frequently Asked Questions

I'm afraid we do not offer collections under any circumstance.

Express Delivery 2 Working Days. During busy periods Express Delivery may be unavailable.

Standard Delivery 2-5 Working Days. Each working day cut off for Standard Delivery is 11am.

All plants have a thorough description and we offer free advice on our live chat.

Please see returns policy section on the bottom of the homepage.

Once your order has been placed you'll receive your own unique order number and you can track the whereabouts of your order once it's been sent out using the tracking number provided.

Buying plants for employees has become increasing popular over the last few years and we can help you do this, send us an email with your requirements including quantity needed, budget spend and we can arrange this for you.

We have weekly deliveries so the plant you're looking for could be on our next delivery, email and we might be able to help you out!

We offer a gift wrapping service so that your purchase arrives beautifully wrapped and ready.

We honour our legal duty to provide you with plants that are as described to you on our website and that are of satisfactory quality. We inspect everything before it is sent out to make sure it is in excellent condition.

You must follow the guidance on our packing note that comes with your delivery.

If you receive a plant that is in poor condition when you take it out of the box, contact us immediately. We will then ask you to send us a clear photograph so that there is no doubt as to its condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. However, provided that you have contacted us within 3 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

We only process returns if you have contacted us before sending items back to us. If we ask you to return items to us you must ensure that you return your order to us to arrive no later than 14 days of delivery.

You must return your order in the original packaging it was received in, along with all protective packaging and bamboo canes. Once your return has been received, we will inspect the condition. If the plants have arrived back to us in the condition we expect, with all protective packaging we would then issue a refund or send a replacement.

We cannot accept the return of products that have been taken out of their original pots or [inner packaging] and will not issue a refund if this has happened.

If we agree to issue a refund, the refund will be processed and refunded back to your account within 5-10 working days.

If you request to cancel an already dispatched order then you are responsible for any shipping, return/collection fees. We will deduct the collection fees from your refund.

Buyer pays return postage - please keep proof of postage.