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Loyalty Club Frequently Asked Questions

Once you sign up to our Loyalty Club for FREE, you will be able to earn points on every order you place. You get 5 points for every £1 you spend and 100 points equals £1. To put that simply, if you spend £10.00 you will receive 50p worth of points to use against your next order, if you spend £20.00 you will receive £1 worth of points to use against your next order and so on.

Points can only be redeemed on your order value, you cannot redeem any points from delivery charges and you also cannot use your points on delivery charges.

You can only redeem your points once you've spent your first £20.00 after joining our club, this can be across multiple orders. You can only redeem your points to the closest £1. If for example you have 128 points (£1.28), you can redeem £1 and the 28p will be kept on your account for your next order.

In order to use your points please ensure you are logged into your account.

Then click the Loyalty Club icon on the bottom left hand side if you're on mobile or click 'Our Loyalty Club' on the bottom left hand side of the screen if you're on a laptop/computer.

You will then see the amount of points you are able to redeem, click 'Ways to Redeem', then click 'Redeem' and copy the unique code. Ensure you then paste this code at checkout in the box that reads 'Discounts and Giftcards'

If you chose to refer a friend please open up the Loyalty Club Panel and ensure that you are signed in.

Click 'Refer Your Friends' -You then need to send them the link shown either via Facebook, Twitter or Email. If they use your direct link to make a purchase they will get £5 off their first order and you will also receive £5 worth of points once your friend has placed their first order.

Unfortunately it is not possible to use a discount code and your loyalty points at the same time.

We have the right to terminate our Loyalty Club at any point, without reason or warning.

You cannot earn or redeem points against delivery charges.

If an order is refunded or cancelled your points will also be removed.

Your points have no cash value or alternative.

You cannot use your loyalty points and a discount code at the same time